Refund policy
15-Day Return Policy
We want you to be completely satisfied with your purchase. If you are not satisfied, you may return your product within 15 days of purchase, subject to the conditions below.
1. Before Returning a Product
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Please contact our Support team before returning any product. Our support team can be reached on 0861 67 4490 or support@cptcash.co.za.
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Please have your invoice and serial number at hand when you call as you will be required to provide information on the purchase of the product.
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Our team will assist with the return process and provide return instructions or authorisation where required.
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Returns sent without prior notice or approval may not be accepted.
2. Return Conditions
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The product must be returned within 15 days from the date of purchase.
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Items must be unused, undamaged, and in their original packaging.
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All accessories, manuals, and parts originally included must be returned.
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Returns will not be accepted for items showing signs of use, damage, or alteration.
3. Packaging Requirements
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Products must be returned in their original packaging undamaged.
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If packaging is missing, damaged, or incomplete, a repackaging or handling fee will apply.
4. Return Costs
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The cost of returning the product is for the customer’s own account.
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We recommend using a tracked courier service for your protection.
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We can arrange the collection of the product, however there will be a transport fee and insurance fee payable.
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Alternatively, returns can be dropped off directly at our office during business hours.
5. Assessment and Refund
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All returned products are assessed upon receipt to ensure they meet the return conditions.
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Only if the product is eligible for a refund will a credit or refund be issued.
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Refunds will be made in the same manner as the original payment (e.g., bank transfer, card payment).
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Refunds exclude shipping costs and any applicable packaging or handling fees.
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Please allow 7–10 business days after approval for refund processing.
